As an established market infrastructure player, Fundsquare S.A. provides services to support and standardise cross-border distribution of investment funds. Fundsquare’s main objective is to foster relationships between professional investors and funds. In that context, the Referential Data Business Unitis delivering and managing state-of-the-art mutualised solutions.
In order to strengthen our team we are looking to recruit an:
Client Support & Operations Officer–
Information Services Business Unit (m/f)
◆ You have a minimum of 2 years of experience in the client support focusing on fund data management, client on boarding, client issue resolution and coordination with 2nd and 3rd level of support.
◆ You are a data management officer with a minimum of 2 years of experience in the fund data management and client relationship field.
◆ You have a good knowledge concerning the functioning of the fund industry, financial instruments, the related underlying markets and in particular of the investment funds.
Key Tasks and Responsibilities:
As a member of the Information Services Business Unit you will operate and further improve Fundsquare's Information Services and Solutions,which includes the following responsibilities:
◆ Run the data management processes in terms of data processing, controlling,dissemination and client exception handling
◆ Formulate, control and disseminate clients’ funds static data, encompassing Mifid II and PRIIPs regulatory reporting, and dynamic data
◆ Liaise with clients during on boardings and in order to ensure issue resolution
◆ Coordinate with platforms in order to establish connectivity and perform dissemination controls
◆ Rectify errors and ensure remedial measures are put in place to avoid reoccurrence
◆ Contribute to the evolution of the Information Services solutions with the definition and validation of business requirements and business validation of new solution features
◆ Participate in Business Acceptance Testing as and when requested
◆ Support ad-hoc data requests.
Requested Skills and Competencies:
◆ University degree preferably in Finance or in a similar subject
◆ Excellent communication and interpersonal skills are essential; you will interact with clients and partners to support daily processes, potential issue solving and participate in the end-to-end tests prior to Go-Live
◆ Ability to easily communicate with clients and data vendors/platforms both in written and oral form
◆ Desire to offer excellent customer service to external and internal clients
◆ Knowledge and experience of investment fund data management and cross-border fund distribution-(knowledge of major financial information systems such as Bloomberg, Morningstar, Lipper, fundInfo) would be an advantage
◆ Team player, result-oriented and operational mindset
◆ Proficient in the use of Microsoft Office
◆ Experience in testing (Functional Testing, Customer Acceptance testing)
◆ Experience in business intelligence and/or data analytics, are considered as strong assets
◆ Meticulous and attention details
◆ Ability to analyse, synthesize rapidly and prioritize the work to be done
◆ Proven track record of successful project contributions
◆ Fluency in English is mandatory, with a working knowledge of French preferred; any additional language is considered an asset.
If you believe that your profile fits the position described above, please submit your application here: