CUSTOMER EXPERIENCE MANAGER - CONSULTING (M/F) at DO Recruitment Advisors

Luxembourg

About the Job

CUSTOMER EXPERIENCE MANAGER - CONSULTANCY (M/F)

THE ROLE :

Drive or support multidimensional and / or complex initiatives;

Manage and structure several projects or clients;

Able to manage / coach several teams (senior / junior consultants);

Demonstrate Expertise, professionalism and vision;

Interact with / listen to the client, showing professionalism, in order to accurately capture his ideas, expectations and concerns by asking questions to clarify priorities and potential issues;

Organize and lead workshops/meetings to capture core information;

Assist and contribute in identifying strategic or operational issues and propose solutions;

Shape target operating models, business processes and organizational impacts;

Drive the development of to-be solutions and gap analysis;

Drive team discussions to help deliver sustainable solution for the client;

Contribute to create main deliverables of a project;

Business Development: Lead long term shaping for group of clients.

THE PROFILE:

Minimum 10 years of experience including 4 years in customer or CRM related area in internal or external consulting workforce, or with significant project responsibilities;

Master degree in Economic Sciences, Business Engineering or any other master completed by a degree in Management Sciences;

Experience in customer related projects is a plus: customer journey transformation via digital or traditional channels, customer experience improvement, translate commercial strategy into operating models (processes, tools, organization) …;

Experience from a business perspective in CRM (Salesforce, Dynamics…);

Project management skills and good understanding of business processes;

Ability to lead project team and act as interface with the client project manager;

Strong leadership skills and ability to build immediate credibility with executive clients;

Advanced communication skills (written and oral) in French and English;

Knowledge of German or Luxembourgish is a plus;

Eagerness to contribute in a team-oriented environment;

Entrepreneurial and creative mindset;

Strong analytical skills;

Ability to work creatively in a problem-solving environment;

Commercial flair and client-oriented attitude.

THE CLIENT :

Our client is a small consultancy agency specialised in strategy execution.

At the final stages of the recruitment process, some of our clients could ask the successful candidate to provide supporting documentation such as, for example, copies of diplomas or proof of previous jobs, and a standard criminal record check might also be requested.

Salary

Negociable

Job summary

Contact information

Contact name: Diane Silvestrini
Phone: +352 246940 29

About this company

DO Recruitment Advisors

In 2008, DO Recruitment Advisors was established by Nathalie Delebois and Sinéad O'Donnell (hence the D & the O!). Having both spent our entire working career in Luxembourg, we understand the intricacies, the complexities and the rewards of recruiting in this great little country, Luxembourg. When we saw a niche in the market for a high caliber boutique recruitment agency in Luxembourg, where professionalism and transparency work hand-in-hand, we created a no fuss simplistic route to staffing, bringing people back into the forefront of recruitment. Our slogan “People DO matter” emphasises the philosophy that our company is based on. A Company is only as good as the people they hire and this is a reflection of how we operate. Many people ask what makes us different, and we always reply that it is our approach to people and our commitment and love for what we do. We focus on quality, working in partnership with talented and skilled individuals. Whether a client or a candidate, our objective is to deliver excellence to both parties with our personally tailored service to you. This niche that we saw all of those years ago, paved the way for the award winning recruitment agency that is today DO Recruitment Advisors. At DO Recruitment Advisors, we recruit middle management to executive level under permanent contracts. The profiles we recruit include accounting, finance, tax, treasury, legal, risk & compliance, HR, administration, sales & marketing and board/directorship searches. Our Specialities Recruitment & Selection, Executive Search, In-house Recruitment Solutions and Advisory. The profiles we recruit include accounting, finance, tax; treasury, legal, risk & compliance, HR, administration, sales & marketing and board/directorship searches. We have been very fortunate to have received several accolades in recognition for our achievements including: Best Executive Search Firm 2009 and Best Recruitment Services 2011, 2013, 2014, 2016 and once again in 2017 awarded by HR One Luxembourg.